AdamjeeLife Customer Care

Features AdamjeeLife Customer Care

AdamjeeLife customer application provides seamless client collaboration, easy accessibility and secure data sharing.
This customer application enriches the E-Services experience for ALACL customers.
Main Features on the AdamjeeLife Customer app include:* Online payment where clients can do payments regarding policy online via facility of credit/debit card through easy paisa as one of the payment channels which would really help clients saving the hustle and bustle of visiting office now and then regarding policy payments.* Policy details, which will include no.
of policies taken by the client against their respective products, their statuses and premium details.* Update Policy detail: where client can post a request for any changes required by him/her (changes which will be made after the approval from head office)* Funds’ Performance Details, where customer can view historical funds’ growth.* Initiating Service Requests, client can easily send service requests for his/her policy via generating a request.* View Status of Request: where a history will be maintained for current and past requests along with any current updates on pending requests.* Setting up an appointment, where customer can book an appointment directly with Policy Holder Services department via posting a request where client will even be able to specify timings, mode of contact and reasoning as well.* Clients’ Correspondence, Clients can download documents/forms directly from the portal for submission.* Post a Complaint, Client can submit any kind of complaint e.g.
Servicing Issue, Mis-selling etc.* Orbis Card, helps orbis card holders to locate availability of discounts with respect to the Orbis CardThe AdamjeeLife Customer Application also helps customer to be updated about his/her statuses of requests, requirements raised and any notifications on real time basis.It helps the customer to monitor his/her profile and compare its growth with other current funds available by observing trends and analysis.